Digital products and immediate delivery
Paid items are digital licenses or account-bound entitlements, including cosmetic unlocks, themes, effects, ad-removal or supporter benefits, passes, and similar digital content. No physical goods are shipped. An entitlement is normally enabled immediately or soon after successful payment.
Final-sale rule
To the fullest extent permitted by law, all completed purchases are final. We do not offer refunds, exchanges, or store credit for a change of mind, accidental purchase, unused or partially used content, dislike of an item, failure to use it, a device or browser change, loss of access caused by the customer, or a later price or promotion change.
Mandatory consumer protections
Nothing in this policy excludes, restricts, or waives rights or remedies that cannot legally be excluded. If applicable law requires a remedy because digital content is defective, materially not as described, not supplied, or purchased without authorization, we will provide the remedy that law requires. Depending on the jurisdiction and circumstances, that remedy may be repair or re-performance, replacement, a price reduction, cancellation, or a refund.
European Union, EEA, and United Kingdom
Where a statutory cooling-off or withdrawal right applies, it remains available unless it has been validly lost under applicable law. If the legally required choice is presented at checkout and you expressly request immediate supply and acknowledge that the withdrawal right will be lost when supply begins, access may start immediately and the right may then end as permitted by law. If the required consent or acknowledgement was not obtained, any applicable statutory withdrawal right remains intact.
Canada, including Ontario and Quebec
This policy does not remove statutory rights to cancel an internet or distance agreement, including rights that may arise when required disclosures, a contract copy, an opportunity to review or correct the order, delivery obligations, or other legal requirements are not met. Legal guarantees and any non-excludable remedies continue to apply.
Australia
Our digital products and services come with guarantees that cannot be excluded under the Australian Consumer Law. This final-sale rule does not apply where a product or service fails to meet an applicable consumer guarantee; the remedy will be the remedy required by that law.
Requesting a legally required remedy
Email bernstonetvgaming@gmail.com within the time limit required by applicable law. Include your BernStone account name or email, purchase date, item, amount and currency, checkout or receipt reference, and a short description of the issue. Never send a full card number, password, authentication code, access token, or recovery code.
Refund processing and entitlements
If we approve a discretionary refund or the law requires one, it will normally be returned to the original payment method. The related digital entitlement may be disabled or removed. Processing time depends on the payment provider. Contacting us does not guarantee a refund where no mandatory right or approved exception applies.
Payment disputes
Contact us first where practical so we can investigate. Nothing in this policy limits a lawful right to dispute an unauthorized, incorrect, or undelivered charge with your payment provider. Fraudulent claims, refund abuse, or chargeback abuse may lead to account restrictions where permitted by law.