Include useful detail
Tell us the game, device, browser, and what happened. Screenshots are welcome when they do not contain private information.
Progress and purchases
Signed-in launcher play stores supported game progress with your BernStone account. Signed-out play can still depend on browser storage. Include a receipt or checkout reference for purchase questions, never full payment details.
Social sign-in help
If you lose access to Google, Discord, or Twitch, tell us which provider you used and the public name on the BernStone account. Never send us your provider password, authentication code, access token, or recovery code.